How to Access Aged Care is a free information and guidance website. There is no charge for our website resources or guidance, and no payment is required. Independent care providers and retailers may charge for their own services or products; check their terms directly.

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Coaching and advocacy enquiries can focus on understanding care pathways, organising questions and preparing for conversations with providers. Ask what help can be offered and agree any contact arrangements. There are no paid appointments or payment requirements for our guidance.

If you want someone to communicate on your behalf, discuss consent and the limits of that role first. An enquiry does not guarantee an appointment, funding or placement, and does not replace individual clinical, legal or financial advice.

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